Volunteer Policies & Expectations

  1. Volunteer Policies & Expectations are subject to change.
  2. We will schedule you based on your availability and package choices.
  3. We’ll try to accommodate you based on how much time commitment you are able to volunteer. We cannot guarantee that you get your specified hours for certain days.
  4. Once you are confirmed as volunteer, you have 2 days to purchase your discounted pass. After 2 days without payment, your volunteer spot will be forfeited.
  5. If you are confirmed for a volunteer slot we expect you to be there. If you are unable to make the event, contact us immediately by July 24th, 2015. If you do not let us know and do not show up, you will not be able to volunteer at future events.
  6. When you receive your schedule for Burque Blues Blowout, it is your responsibility to review it and ensure you are able to perform everything as stated. If you need to make a change for any reason, you must contact us by July 31st, 2015. Include your information along with your change requests.  If we are able to accommodate this change, we will let you know. If we are unable to accommodate your request and you are unable to complete your responsibilities, you may choose to pay the difference for a regular ticket. Or, we can refund your ticket.
  7. You are part of the team! If you do not show up for a volunteer slot, we expect you to make up for it by immediately contacting the Volunteer Coordinator or Manger on Duty. If there is not an opportunity to make up for the time, you will be expected to pay for the time you missed at $10 per slot.
  8. If you are going to be late for your shift, you are expected to contact the Volunteer Coordinator or Manger on Duty immediately. Things happen and we understand this, but more importantly, the show must go on and if you do not let us know that you are going to be late, that puts us in a difficult situation. Calling us early and letting us know allows us to plan around your absence.
    1. Not only will you receive a detailed schedule of your responsibilities, but phone numbers for the Volunteer Coordinator and anyone else in charge.
    2. If you need to contact someone, keep calling until you reach someone by voice. Voicemails and texts are not an option if you are going to be late or need to reach someone for any other reason regarding your volunteer duties.
  9. If you are more than 15 minutes late for your assigned shift, you will be considered absent for that hour and we expect you to make up that time or pay for the missed slot.
  10. Please arrive early for your shift.
  11. Remember, you are part of the team. If you do not know the answer to a question, find someone that does. A huge part of our success will be how we interact with others and that includes providing outstanding customer service.

What do your think? We want to hear!

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